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In this episode, Andrew Brockenbush and John Fritzsching introduce exciting new features for Wingman, the all-in-one marketing and sales platform designed to simplify workflows and enhance business efficiency. From improved CRM contact association to a social media planner with analytics, these updates are aimed at helping businesses stay organized, save time, and increase customer satisfaction. The hosts also discuss Wingman’s new AI-powered assistants that can handle customer inquiries 24/7, making it easier for businesses to manage customer interactions and reduce churn.
Key Points:
[0:31] - Wingman Updates Overview
Andrew and John introduce the new updates for Wingman, designed to simplify business workflows, from CRM to social media management.
[1:24] - Enhanced CRM Features
New CRM features, like contact association and internal notes, allow for better tracking of client relationships and seamless internal communication.
[2:08] - Social Media Planner & Analytics
Wingman now includes a social media planner that lets users share vertical video content across platforms and track engagement metrics, with a mobile tool coming soon.
[3:07] - AI Virtual Assistants
Wingman’s new virtual assistant and voice AI features manage customer interactions, answer calls, and can handle after-hours inquiries, adding a personal touch to automation.
[4:55] - Voice AI for Better Customer Service
With voice AI, Wingman can act as a virtual receptionist, answering questions, collecting contact info, and providing updates to ensure customer calls don’t go unanswered.
Quotable Moments:
[1:04] “These updates are all about simplifying your workflows and boosting your business efficiency.” – Andrew Brockenbush
[3:30] “It’s like having a 24/7 team member handling customer support.” – John Fritzsching
[5:20] “These tools are definite ways to avoid churn and improve customer satisfaction.” – Andrew Brockenbush
Links Mentioned:
Wingman’s new features are designed to make business workflows more efficient, with tools to enhance customer service, streamline social media, and improve CRM management. Check out the demo at TrustYourWingman.com to see how these updates could transform your business operations, and stay tuned for more episodes filled with insights on boosting business success.
